30 Days Return Warranty
We pride ourselves on product quality and strict quality control, but, to provide you with maximum peace of mind, we offer a 30 Days Return Warranty:
Defective merchandise including loss of function, poor quality material and major difference between the photographed product and the one you received can be subject to exchange within 30 days.
I . Return Process: Service@fortunabox.com
If you have a problem after receiving your order please send an email to our customer service at firstname.lastname@example.org
To guarantee a fast and smooth warranty process:
- Please send us your order number, and describe the issue and provide us with a picture(s) that displays the problem.
- Once we have received your information we will reply to you within 24 hours
- Please do not send returns to the address on the package received; only send them to the address that our customer service has provided. A return or exchange will only be valid when it is accepted by our customer service center.
II . Return Policy
- You can return items within 30 days after delivery. We have a friendly customer service team who are here to serve you. All you need do is to contact us and describe the problem or the reason for return along with your order number.
- Items should not be worn outside nor washed and any label should be attached.
- We are responsible for the following defects returned within 30 days: loss of function, poor quality material and major difference between the photographed product and the one you received.
- If you have chosen the wrong Spec/color or do not like the item (item is not faulty), we allow a return once we have received relevant information. The customer is responsible for all shipping charges incurred on returned/exchanged merchandise.
- No exchange or return or amendments on promotional items or items on sale.
III . Exchange & Refund
You are guaranteed to obtain a refund or an exchange once we have received your return.
Ⅳ . Shipping Fees
- Fortunabox is not liable for shipping fees under the following circumstances:
- Garment doesn't fit
- Customer has changed mind or dislikes the item.
Ⅴ. Package Returned
- Please tell us the tracking number after you have returned an item.
- In case you have any other questions please do not hesitate to get in touch with our customer service at email@example.com