Shipping & Return Policy

About Return:

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the molding and shaping has started. To cancel or change it, would mean a charge of 40% restocking fee based on the item’s price, because the item is made to order and can no longer be sold as new. Restocking fee often includes raw material used, human cost, and the handling fee.

About Shipping
Worldwide FREE Shipping
Your order may be subject to import duties and taxes, which are levied once your package reaches your country.  Fortunabox is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office.
Sculpting & Communicating + Processing +  Shipping - Delivery
  1. Sculpting&Communicating: Depends on the model complexity and needs of contact.(7 days average)
  2. Processing time: 2-4 business days
  3. Shipping Time:
    1. Free Standard Shipping: 7-15 business days (10 days on average)
    2. Express Shipping: 5-7 business days (5 days on average) $15